Shipping & Delivery
- IMPORTANT: SHIPPING ADDRESS VERIFICATION
It is YOUR responsibility to ensure that you provide a correct shipping address for order delivery. An incomplete and/or invalid shipping address can result in the package sent back to us. In such a case, you will have to pay the return shipping fee; and, if the order has to be reshipped, you will also have to pay additional shipping fee. If you decide to cancel your order when the package has been returned to us, we will deduct the shipping charge(s) incurred from the refund amount.
- When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship most orders within three business days after we receive payment from you, unless otherwise specified on the product page. Any alteration requests will inevitably delay shipping.
International orders may be subject to duties and customs fees. The delivery agent will collect these fees when your order is delivered.
- If you need your order delivered urgently, or within a specific number of days, please contact us before placing your order. The estimated delivery dates provided are only an approximation, and actual delivery times can be longer due to factors outside of our control. We do not accept any responsibility resulting from any delays caused during transit.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. We accept Visa and MasterCard through our own secure server. You can also pay by PayPal, in that case, you can use a number of credit / debit cards (including American Express and Discover) or funds from your PayPal account to pay for your order. Please note that we will not ship your order until we receive payment from you.
Do you ship to the US and UK?
Yes. We ship to the US and UK through Canada Post, or through courier service depending on the amount of shipping paid. You can select one of the shipping options that suits you during the checkout process.
Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
How to calculate shipping?
You can get a shipping quote yourself by adding products to your shopping cart, clicking the 'Shopping Cart' link at the top, entering your shipping postal code and province, and clicking the 'Get Quote' button.