Exchanges & Returns

IMPORTANT NOTE: Colour Matching - Online Purchases
Due to the limitations of the current electronic display devices, it is NOT possible to accurately ascertain the colour of an item when viewing on such devices. We provide NO guarantee if the colour of the product purchased at our website does not turn out to be as expected. Any exchanges or returns due to colour mismatch are subject to a restocking fee of up to 35%.
Exchanges - Online Purchases
While our goal is for you to be completely happy with every purchase from iLoveModesty.com, should you desire an exchange, please write to us explaining the reason for exchange, and the product(s) to be exchanged. Once you receive a reply from us explaining the return procedure, please return the product(s) to us for a prompt exchange within three business days from the date you receive our reply advising you to return the product(s). The product must not be worn other than for trying out, washed or otherwise damaged in any way. You will be responsible to pay the return shipping.  We'll ship your new size or product FREE. Please be sure to include your name and order number with the returned product(s). At any time, iLoveModesty reserves the right to refuse a return or exchange, or decline to issue a store credit for the return shipping; especially when the reason for return is that the product was ordered without reading the product description carefully and the product in question turns out to be different from your requirement or expectation.

Exchanges - Outlet Store Purchases
Should you desire an exchange, please bring back the merchandise within two days from the date you purchase your merchandise, provided that the merchandise is in the same state as it was when purchased. At any time, iLoveModesty reserves the right to refuse a return or exchange.

Returns - Online Purchases
(Store pick up is NOT considered an online purchase. For store pick ups, please refer to the exchange policy for in store purchases above).
Your satisfaction is guaranteed. If for any reason your purchase doesn't meet your expectation, please write to us explaining the reason for return, and the product(s) to be returned. Once you receive a reply from us explaining the return procedure, please return the product(s) to us for an exchange or refund within three business days from the date you receive our reply advising you to return the order.  The product must not be worn other than for trying out, washed or otherwise damaged in any way. Please be sure to include your name and order number with the returned product(s). At any time, iLoveModesty reserves the right to refuse a return or exchange, especially when the reason for return is that the product was ordered without reading the product description carefully and the product in question turns out to be different from your requirement or expectation. We reserve the right to deduct up to 30% restocking fee if the returned items are shipped back to us more than 10 days from the date the order is received by the customer. Original shipping cost is non refundable.

You will be responsible to pay the return shipping. Please be sure to include your name and order number with the returned product(s). We care about your feedback, so please take a moment and let us know the reason for your return in the appropriate spot on the invoice or through our website. At any time, iLoveModesty reserves the right to refuse a return or exchange.

Returns- Outlet Store Purchases
We currently we do not accept returns on any merchandise purchased at our outlet store, but you may exchange the product within two days from the date you purchase your merchandise, provided that the merchandise is in the same state as it was when purchased. At any time, iLoveModesty reserves the right to refuse a return or exchange.

Cancels
We cannot cancel an order once an item has shipped. In that case, you may return the order in its original packing for a full refund.

By clicking the PLACE ORDER button, you are agreeing to the terms of our return, exchange and cancellation policies.

Send your returns or exchanges to:
iLoveModesty Inc.
5130 Dixie Road, #9A
Mississauga ON  L4W 4K2
Canada